Knowledge Base

To export a list of all mentoring relationships from PushFar, log in to the admin panel and click on the ‘mentor reports’ option on the top left-hand side o...

To update the main logo which appears in the top left-hand navigation bar at all times and the primary branding colour of the platform, login to the adminis...

The areas of mentoring are the options that both a mentor and mentee can select when joining, to offer or seek help and support.  Changing these once a men...

To update the copy and imagery within any automated or ‘trigger’ email communications, log in to the admin panel and click on the ‘Messaging’ option in the ...

PushFar has a resources panel, where administrators can both enable and disable the resources panel, so it’s visible to users of PushFar, within the portal....

Yes. Within the admin panel, click on the ‘Automated Messaging’ menu bar and from here, click on the ‘Compose New Email’ button on the left-hand side of the...

If you have chosen to bulk upload users, and find some users are missing/need to be added, you can re-upload your CSV file once it has been updated with the...

Within the ‘invitation links’ panel, you will notice an ‘Organisation ID’.  This ID can be shared with participants who have joined PushFar’s open network ...

If the emails have been enabled within the administrator panel, they may have been blocked by your organisation's Firewall settings, if they are not in ...

In cases where people haven't been able to connect with our video calling before, we often find it is related to a company firewall blocking us. So, w...